Installation FAQs
Have questions about Vonage? We’ve got answers.
You can view your current bill and previous bills in your Online Account. Your current bill displays the estimated charges to date, including taxes and fees. A previous bill itemizes all your charges for a previous bill cycle.
Information and step-by-step wizards to help install your Vonage Box™ and resolve common technical issues with your service are available in our Technical Support center. If you need further assistance, we have a support team available 24/7.
To make things easy for you, we automatically bill the payment method you have on file each month. If you have a past due balance, you can pay it using your Online Account or by calling our automated payment hotline at 1-800-528-7690.
There are a few possibilities. Your monthly statement includes the plan price, plus taxes and fees. If you signed up under a promotional rate, the promotion may have expired. And if you made any international or domestic calls not included in your plan, added a voice or fax line, or made other changes during your billing period, your bill could vary.
Yes, very easy. All you need to do is connect your Vonage Phone Adapter to your high-speed Internet connection and your touchtone phone. An installation guide is included with the adapter.
No. You can use Vonage in any location with a high-speed Internet connection without ever having to cancel your service or pay set-up fees more than once. You don't even have to change your phone number, but if you want, you can choose a new phone number without hassle through your Vonage Online Account.
No. At the end of the online sign-up process you'll be required to "sign" an online authorization form that gives Vonage your consent to transfer your number. Once you submit that form, we'll notify your current service provider and begin the number transfer process.
It takes approximately 10 business days for your number to be successfully transferred after you've submitted an approved online authorization form. Once that happens, you'll get a confirmation email. You can check the status of your number transfer at any time using your Vonage Online Account.
Vonage gives you a temporary phone number to use until your number is successfully transferred. Once the transfer's complete, your temporary number will be automatically removed from your account.
If you choose a number outside of your local calling area, long distance, regional or local toll charges may apply for anyone who calls you (depending on their particular telephone provider and their calling plan).
We will not list your phone number without your permission. If you choose a new Vonage number, you won't be listed in any telephone directory. If you're transferring your existing number and were previously listed in your local directory, you have the choice to remain listed or be removed when you fill out the number transfer authorization form.
We need your shipping information in order to ship the Vonage Phone Adapter to your home or business.
Having a different shipping address than what is being used for billing purposes will not affect your shipping process. As long as you have a U.S. or Puerto Rico shipping address you'll receive your Vonage Phone Adapter within the time period specified to you during sign-up.
Unfortunately, Vonage cannot provide service for customers who use P.O. Boxes: A U.S. or Puerto Rico shipping address is required in order to get Vonage.
The delivery time for your Vonage Phone Adapter varies depending on the method of shipping you select during sign-up. The total delivery time ranges from 3 to 7 days (from the order date) depending on what time of the day your order is submitted.
You can check your order status at any time by logging in to your Vonage Online Account. You'll also receive an email with a tracking number so you can check the status of your order.
If you ordered online, the total equipment delivery time may vary depending on the Shipping Option you selected. Since Vonage adapters come plug-in ready, you can begin using the service as soon as you've completed the few installation steps and can hear a dial tone.